So for my second post here's some thought on one of the most peculiar experiences I've been exposed to
I work in the finance industry - in compliance - you can image the excitment haha
All the employees were thrown in this obligatory training one day course to fully get the Intensive Customer Experience
This started off by having a competition between six teams on which team can get the most spinning plates on stick (circus style) - I instantly thought this is not going to be anything accademic hehe
It moved on to little cheesy dvd snippets of the big boss shooting cheesy little sentences about how important the customer is - as we didn't know already
To end the day they chose to put us through a stress test - 6 customers been through a gas explosion all with different policies - life, health and insurance. They put phones on our tables and in 90mins we had to deal with 8 weeks of work! (I thought this was a punishment from our nice smgs)
So you can imagine the confusion lol what a bunch of headless chickens! At the end of the exercise we were breathless and the customers weren't too happy
Anyways to cut the story short - I was so glad my role doesn't require me to talk to customers on the phone or face to face expecially to angry ones
I only get to be inquisitive and have a look at them from a distance - looking for fraud and assessing dodgy passport copies
I can't help but wonder what's changed me so much - I used to work on a cash register facing angy buggers for 6 years and it never really bothered me much